PDF Brochure
  Netgear DG834GT

         Internet Settings

Our business broadband internet access plans give you high speed internet access with no hidden charges.

Arinda Internet is a fast broadband internet service provider. We have been providing ADSL broadband internet access for over 4 years to business customers across Australia. We provide high quality, reliable connections through one of Australia's largest networks.

We allow you to on-sell and share your connection, meaning you are free to use the connection in an internet cafe, wireless hotspot or in-room broadband environment without having to pay any extra.

What is broadband internet?

The term "broadband" describes a type of fast internet connection. Most "broadband" connections come in the form of ADSL (ADSL stands for "Asymmetric Digital Subscriber Line"), and this is the type of connection used by Arinda.

ADSL Broadband Internet is delivered down your telephone landline. The ADSL broadband service basically splits your telephone line into two channels, one for voice and the other for the high-speed data communication. The high-speed data connection uses a higher frequency range not used in normal voice communications.

Unlike dial-up connections, your broadband connection is always on, meaning that the internet is constantly available to you whenever your computer is switched on. A broadband connection doesn't tie up your phone line like dial-up modems. Instead it uses a very high frequency (inaudible to humans) across the phone line, so that you are still able to make regular use of the phone without interruption.

ADSL can reach speeds of over 100 times faster than your conventional dial-up modem. For example, your conventional dial-up modem will transmit data to the user at 56 kilobits per second, where an 8MBs ADSL Broadband connection will transmit data to the user at 8 megabits per second – over 100 times faster than a dial-up modem! This allows you to access more information, more quickly, without stopping you from using your telephone at the same time or having to dial-up every time your connection drops out.

Broadband speeds with distance from local telephone exchange

Internet Connections for Internet Cafes, HotSpots, etc

Most ISPs do not allow you to on-sell or share the internet connection with your customers, meaning that you cannot use their plans in an internet cafe, wireless hotspot, in-room broadband or internet kiosk.

However, at Arinda all of our plans can be on-sold or shared, meaning you are free to use them in an internet cafe, wireless hotspot or in-room broadband environment.

You can generally get away 256kbs ADSL for 1 to 2 internet cafe terminals, 512 for 2 or 3, 1500 for 4 or 5, and then something like 8MBs for up to 10. If its available in your area then definitely go with ADSL2. ADSL2 speeds are up to 24MBs, but speed decreases quickly with your distance from your telephone exchange (we can assist you with finding an ADSL2+ ISP in your area who will allow you to onsell the connection).

If you have 20 or more machines then you may want to consider 2 ADSL internet connections.  If you install a second phone line then you can have 2 internet connections for faster and more reliable internet. Install a load balancer so that the 2 connections get shared across all the computers, and also to stop any one user from hogging the bandwidth. Then have each internet connection provided by a different upstream provider, so that if one goes offline you have a redundant connection still running.

Cable internet also offers high speeds at reasonable prices, but the speeds can vary over the course of a day depending on the ISP's usage rate.  Some cable modems can also be very difficult to configure for shared or networked internet access, so if you are using a cable connection then make sure you get a suitable modem which allows the connection to be shared between multiple PCs.

What is 'wireless' internet?

'Wireless Internet' refers to technology that permits the transfer of information between separate points using electromagnetic waves rather than a physical connection. In plain English, wireless refers to equipment which works without cables by instead transmitting the signals through the air. There are two types of wireless internet commonly referred to.

Wireless broadband, also known as Wi-Fi or Wi-Max
Wireless broadband is where you receive your internet access via a wireless system, with a special wireless modem.  This means that the internet connection actually comes through the air to your computer, as opposed to traditional "wired" broadband which comes through the phone line. The advantage of wireless broadband is that it can usually be used on the move or at different locations.  However, the disadvantages are that it is more expensive that wired broadband, and it also requires special hardware specific to the connection supplier.  At Arinda we do not offer any wireless broadband services, but if you are interested then you should look at 3, Bigpond, and Chilli iBurst.

Wireless Network
A wireless network is a collection of computers or computer equipment which are connected together without wires. The most common example of this is a wireless home network used to share the home internet connection between multiple computers.

To do this requires a wireless router, and each piece of equipment must be wireless capable. The range on most wireless networks is about a 30 metre radius from the wireless router, assuming a clear line of site. This means that you can move or locate various computers and other hardware around your home without having to run cables to each one. Arinda Internet can help you setup your wireless network. We supply the Netgear DG834GT Wireless Modem Router which acts both as an ADSL Broadband Internet Modem and as a Wireless Router, so you can share your internet access throughout your premises without needing any cables.

Making free phone calls using the Internet

You can now make international, national and local phone calls FOR FREE by using the power of the internet. All you need is a computer, a broadband internet connection, free Skype software, a microphone and speakers (or a headset). Once setup, you will be able to call any other person using the same software. The sound is high quality, and best of all it's free. Arinda Internet supports Skype IP Telephony, and can help you setup to start saving on your phone bill.
 

What equipment do you need?

To get broadband internet you need...

• Telephone line (PSTN)

• Computer (PC or Mac)

• Broadband modem

• Micro-filters

We can supply you with any equipment you need. 

Can you get broadband ADSL internet?

Our Plans

All of our plans can be on-sold or shared, meaning you are free to use them in an internet cafe, wireless hotspot or in-room broadband environment.

Connection Fees and Conditions

• All plans are subject to an early termination fee of $75 if the customer disconnects within the first 6 months.  If you wish to cancel your application after it has been submitted and prior to the service being installed, a fee of $215.00 (inc GST) will be charged.

• Standard connection fee for a new connection is $130.

• Connection fee for existing DSL users (i.e. churn / transfer existing connection to Arinda) is $49. Click here for the list of ISPs eligible for churn connection.

• Plan change fee (change download limit but keep the same speed) of $29.

• Plan change fee (change speed) of $75.

• The actual speed a user will experience on the 8MBS/384 kbs plans depends on their location with respect to their local telephone exchange.

• All plans are subject to our Acceptable Use Policy and our Service Agreement.

What is the Churn process?

The Churn process allows End Users to move between DSL Service Providers in a "one step process" as opposed to the existing 2-step disconnection and reconnection process.  The Churn process is an Industry program available to all ISPs. This program is not compulsory, but Arinda is a participant in this program.  Click here for the list of ISPs eligible for churn connection.  A churn will take a minimum of 4 clear Business Days (from receipt of the Churn Request) to complete.  The downtime of a DSL Service during the churn many range from 20 minutes up to 4 hours. We advise that the downtime on average should be 1 hour and 20 minutes.

Hardware

Our broadband internet connections are compatible with almost all ADSL modems.  We can supply a standard or wireless modem with your new connection, which we will ship to you fully configured with your account details and ready to plug in.  We recommend using a modem that has an inbuilt router with multiple ethernet ports. 

Time to Setup

The setup of a new broadband internet connection can take up to 15 days from the date of order.  In most cases, setup is usually complete within 7 days.

Order Status

You can contact the Arinda accounts department on 1300 882 780 and quote the phone number you submitted with your application. One of our staff will be able to advise you of the status of your order.

Reasons why an application may be rejected

• Address/Service Mismatch
  The Address and Telephone Number you have given us, does not match the details Telstra has on their system. Due to the Privacy Act, Telstra cannot give us your personal information. This would need to be checked with your telephone provider.

• Telephone Number is Inactive
  An Inactive Service Number means that the number you have provided to us for ADSL is not connected. This will need to be checked with your telephone provider.

• Incompatible Infrastructure - RIM
  A RIM (Remote Integrated Multiplexer) is a device installed by Telstra when there are not enough physical lines between a customer's premise and their exchange. A RIM has a set of customers' telephone lines running into it and then a piece of fibre optical cable running from it to the exchange. Unfortunately ADSL will not work if you are on a RIM.

• Incompatible Infrastructure - PGS
  PGS is a Pair Gain System. A Pair Gain is when a physical copper line has been split in to 2 lines. This is perfectly fine for voice however this will not work for ADSL. If you have a Pair Gain, you will either need to organize a new telephone line with your telephone provider or organize to have your existing telephone repaired.

• Incompatible Infrastructure - Sub Exchange
  A Sub Exchange is like a RIM. The same scenario applies.

• Transmission loss too high
  Telstra will test your telephone line to see if you are too far from the exchange to receive ADSL.

• Invalid Service Number - Non Telstra Service (PSTN)
  The telephone number you have provided us on your application form is not a Telstra owned phone line, and ADSL can only be installed on a Telstra copper pair. Some telephony providers will install a different telephone line to what Telstra does. Unfortunately ADSL will not work on anything but a copper pair.

• Incompatible Product
  There is a product on your telephone line that is not compatible with ADSL. You will need to check with your telephony provider to check what this product maybe, and to have it removed.

Policies

• Acceptable Use Policy

• Service Agreement

• Privacy Policy

• Terms of Use

Network Settings

Click here for our network settings.