This page details the settings required to connect to your Arinda broadband internet connection account and associated email.

This page is for Arinda broadband ADSL customers. 

These settings are not intended for Arinda website hosting customers.  For website hosting settings please click here instead.

What equipment do you need?

To get broadband internet you need...

• Telephone line (PSTN)

• Computer (PC or Mac)

• Broadband ADSL modem

• Micro-filters

We can supply you with any equipment you need.
 

Hardware Installation

1. Your modem should have come with an ADSL Line Filter (part numbered 2 in the picture above).  Connect the line filter to your telephone port wall socket (part numbered 1 in the picture above).

2. Connect a telephone line from your broadband modem (part numbered 3 in the picture above) into the ADSL side or port of the line filter (the part numbered 2 in the picture above).

3. Plug the ethernet cable from the broadband modem (part numbered 3 in the picture above) into your computer's network/ethernet port (part numbered 4 in the picture above).

4. Connect the power supply for your broadband modem (part numbered 3 in the picture above).

5. Plug any telephone devices (see item 5 above) into the Phone port of the line filter (part numbered 2 above).

6. Follow the instructions in your particular modem's manual for further setup instructions.

Hardware Manuals

Our broadband internet connections are compatible with almost all ADSL modems.  We can supply a standard or wireless modem with your new connection, which we will ship to you fully configured with your account details and ready to plug in.  We recommend using a modem that has an inbuilt router with multiple ethernet ports.  Some common modem manuals are available here:

Network Settings

These settings below should be entered into your modem and into your email program, such as Outlook.

Basic Fault Correction

There are a few quick checks you should make if you experience problems with your internet access:

• Ensure the modem is powered, either by ensuring the modem is plugged into the USB or Ethernet port of your computer or the power pack is plugged into a working power socket.

• Ensure the telephone line which ADSL was enabled on, is plugged into the modem

• Ensure there are no In-Line filters or micro-filters installed between the phone socket and the ADSL modem.

• If the modem's ‘Sync' light is not lit after making these checks then please contact Arinda Internet Support on 1300 882 780.

• Ensure you can access your modem's configuration and settings screens.

• Ensure your username and password are entered correctly (remember that they are case sensitive).

• Check your account details and settings again the Arinda Internet settings which were sent you when you were first connected.

Faults on your telephone line are usually due to having incorrectly placed In-Line micro-filters. Please ensure that the micro-filters are installed between all telephone devices sharing the telephone line and their sockets except for the ADSL modem.