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Screen
Shots
Splash loading screen |
Table Status Screen |
Menu - New Order |
Payment Screen |
Refund / Change Screen |
Order History Screen |
Password for Admin access
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Staff Logon Screen |
Admin Menu Screen
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Admin Report Screen
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Daily Reconciliation |
Add new menu item |
Weekly Sales Report |
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PC Based –
no need for a separate computer
Our POS System is PC based, meaning
it can be used both as a POS terminal and as an ordinary PC. Thus you no
longer need a separate computer to complete your book-keeping, word
processing, payroll, correspondence, faxing, and so on. It can all be
done on the one terminal, saving you thousands of dollars.
 
Quick to
Learn - Easy to Use
We know the high staff-turnover
levels that exist in the hospitality and tourism industries, and hence
we have developed our software to be very easy to operate so that
training new staff is a piece of cake. The intuitive design and
touch-screen simplicity means that most staff should be able to operate
the system effectively without any formal training.
Customer
Database
You can store information on each
particular customer, such as delivery address, food allergies, standing
discount, customer loyalty programs, and even right down to how they
like their eggs. Customers will thoroughly appreciate this much more
personalised level of service.
Customer
Loyalty Programs
The system can automatically store
rewards points against your regular customers, which you can use to
setup customer loyalty programs.
Database
Records – permanent historical data
The POS System records every
transaction into a database. The database is capable of holdings many
millions of transactions, meaning that you can run reports across years
of data. Using a database means that old transactions can be accessed
and reviewed. If ever a customer calls claiming that their credit card
was over charged some time ago, you will be able to bring up their sale
and double check the details of the transaction. You can also backup the
database at any time, and keep the data stored with your tax records.
Reporting
With the POS System you will be able
to print a variety of reports to allow you to better analyse your
business. Daily sales reports, takings reports, which items are selling,
which staff are selling the most items, which items are being wasted,
what time of day does the rush start. All these queries can be answer
with a few simple clicks of a button. There is no more guess work. You
can graph the days sales by hour, or produce a graph showing sales by
day of the week. This greatly assists in developing staff rosters.
Colourful &
Graphical Touch Screen Display
The software smartly uses colours
and graphical icons to make tasks and items easy to find and identify.
Operators will benefit from increased efficiency by being able to
quickly find and select items by a single-finger touch on the touch
screen display.
You can even add digital photos of
your menu items so that staff can view them and see exactly how a dish
or drink should be presented, or to show the picture to a customer and
answer customer enquiries. Your wait-staff won't have to bother the
kitchen any longer with questions of "what's in the …". All the details
of each menu item are entered into the POS System for staff to view at
any time.
You can even add recipes and
instructions.
Speed-Button Menu Screen
The menu screen in the POS System
uses categories and sub-categories to ensure that menu items are easy to
find and quick to add. Each menu item can be added to multiple sub
categories, meaning that staff can spend less time trying to hunt down
menu items.
Everything is on the one screen, in
full sight, and readily identifiable. And if an order is being changed,
or new items added to it, a separate window is opened to show the
changes being made before they are transferred into the existing order.
This means fewer errors and fewer items being missed from dockets.
Discounts
and Promotions
Ever offer discounts or promotions?
Do you make 2-for-1 offers or give a set percentage discount to certain
locals and regulars? The POS System can accommodate your promotions and
discounts into simple one-click buttons.
Compliments
and Complaints
The POS System has a screen where
any customer compliments or complaints can be entered. This will help
you identify which dishes or staff are attracting the most compliments
or complaints. It's a permanent record of performance.
Barcode
Enabled
Our POS System can read barcodes,
which means that barcodes can be used to scan in your products, or to
scan in membership and staff ID cards.
Cash Drawer
Assignment – give each staff member their own till drawer
One easy way to combat theft from
the till is to give each staff member their own till drawer to be
responsible for. Each of our POS Systems can support up to 6 cash
drawers. Each staff member can be assigned to a particular cash drawer,
which only they can then open. Or you can assign multiple staff to
particular cash drawers. You can then print reconciliation reports at
the end of each shift to ensure that each staff member's drawer balances
without discrepancy.
Payment
Processing
Whatever payment methods you accept,
they can be entered into the POS System. Tips, cash-out withdrawals,
refunds, and discounts can all be recorded. At the completion of the
payment a screen displays the change due to the customer. All this means
reduced errors!
Security
and Transaction Logging
The POS System includes some
enhanced security features. Each staff member is entered into the
system, and the tasks that they can access and perform are individually
set. This means you can restrict which staff members have access to the
till drawer, which staff members can give discounts or receive payments,
which staff members can run reports or change settings, and so on. This
means that you can rest assured knowing that trainees can't mess-up the
system, and that managers can still keep the show running.
While it is an optional feature, we
recommend the use of Staff ID cards and a Slot Reader. With these
features, each staff member is given their own card which they use to
operate the till. They simply swipe their card through a slot reader and
they are instantly given access to the system. From that point on, every
transaction they make, and every time they open the till drawer, a log
record is created in the database.
This way you know exactly who is doing what in your system. Meanwhile
all the configuration and administration settings are password
protected.
Customisable GST-Compliant Tax Invoices
The POS System quickly prints unpaid
bills and payment receipts, all of which can be customised to include
your logo, business details, promotions, coupons, offers or messages.
The receipts meet all the ATO requirements for Tax Invoices.
Split bills
It seems an unavoidable truth that
some customers will always want to split their bills. Our system makes
this easy and hassle free. All the operator needs to do is highlight the
items each customer wishes to pay for, and transfer these to a new
order. You will process split payments faster than ever before.
Merge and
Move Tables
The POS System allows you to easily
merge and move table orders. Anyone running a cafe or restaurant will
understand the need to easily record a change of table numbers across
dockets to ensure that all items go to the correct table, and that all
items are appropriately charged and paid for.
The POS System makes this easy – a
couple of clicks and everything gets transferred.
Automatic
Public Holiday Surcharge
We pre-load the public holiday dates
into your POS System so that any surcharge you wish to make is
automatically added to each transaction on those days. This level of
automation completely removes any chance that the staff will forget to
charge the surcharge.
Kitchen and
Bar Printers – replace written dockets with printed dockets
The POS System can be optionally
configured to print food orders through to a printer located in the
kitchen, and drink orders through to a printer located on your bar. This
will remove the need for your wait staff to manually take orders to the
kitchen or bar, and will reduce any problems of illegible handwriting.
The printers will spit out the dockets for the kitchen or bar to
commence work.
Remote POS
Monitor – watch your sales from anywhere in the world
As an optional extra, the Remote POS
Monitor allows you to connect to your POS over the internet from
anywhere in the world. You can monitor sales, print reports, monitor
staff, download data, and perform every other task just as if you were
actually in your premises. Why not sleep in for another few hours in the
morning with the peace of mind that you can monitor the staff and
transactions from your home PC.
Link the
POS to your Surf Easy Internet Cafe
Our Serve Easy POS Systems can also be used in conjunction
with our Surf Easy Internet Cafe software to manage and run your
internet cafe. By using our Serve Easy POS system
you can choose to run in pre-pay or post-pay modes, and have users pay
you directly at the point of sale cashier.
From the Serve Easy POS System you can
also monitor each terminal, review the status of each terminal, and boot
a user from a terminal in case you want to end their session early.
The software also allows users to request help directly through the
system from their terminal.
Typical setup for an internet cafe with a Serve Easy POS Terminal
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