Unless otherwise specified, all hardware is covered by the standard manufacturer’s warranty.  

Specific warranty information for each product can usually be found on the manufacturer’s website.  Most hardware is covered by a 1 year, back to base warranty.   All coin and note validators are not covered by a warranty, but they have very low failure rates.  

Most manufacturers’ warranties are “back-to-base”.  This means that if the hardware is faulty it must be sent back to the manufacturer or their local approved repairer for their diagnosis and repair.  Please note that this process may take weeks to complete.  Please note that you will usually be responsible for any shipping costs in returning the faulty hardware to and from the manufacturer or repair centre.  

In the event that you experience a hardware failure you should first contact Arinda who can assist with a technical diagnosis to help you identify the cause of the fault.  Arinda can assist you in contacting the relevant manufacturer and in arranging the return shipment for repair.  Arinda can also provide some hardware on a short-term rental basis to replace the faulty equipment while it is being repaired.

Cash Drawers

• Posiflex
  Posiflex Cash Drawers

Card Readers

• Please consult the individual manufacturer

Coin and Note Validators

• Microcoin
  Microcoin do not provide a warranty, but they can repair any of their coin validators or GBA note validators by return shipment.  Please contact us for assistance.

Computers

• Dell
  Dell has a variety of warranty arrangements, allowing you to purchase extended warranties of up to 5 years on select systems.  Click here to view the Dell warranty and support.  You can also lookup the status of your Dell Warranty, and upgrade and extend your warranty.

Furniture, Fixtures and Fittings

• There is usually no warranty on furniture, fixtures and fittings.

Monitors (non-touch screen)

• Dell
  Dell has a variety of warranty arrangements, allowing you to purchase extended warranties of up to 5 years on select monitors.  Click here to view the Dell warranty and support.  You can also lookup the status of your Dell Warranty.

Printers

• Lexmark
  Most Lexmark printers come with a 1 year LexExpress Warranty, however their commercial grade printers typically come with a 2 year warranty. Please click here for information on Lexmark's standard product warranty. Please click here to register your Lexmark product warranty.

• Epson
  Epson TM-T88IV thermal receipt printers are covered by a 3 year warranty by Epson.  Click here for information on the Epson Warranty.

Receipt Printers

• Epson
  Epson TM-T88IV thermal receipt printers are covered by a 3 year warranty by Epson.  Click here for information on the Epson Warranty.
   

Touch Screen Displays

• LG
  The LG 1510BF and 1710SF Touch Screen LCD Monitors are covered by a 3 year warranty. Click here to view the LG Warranty.  Click here to view the LG Touch Screen Pixel Quality Policy.

Feel free to contact us for warranty assistance.